![]() ![]() ![]() It looks like your new replacement order has been delivered and signed for today, June 18th. I understand that this experience has completely changed your view of our company and I sincerely apologize for the frustration caused in the process. I would feel the same as you if I never heard back from a company that I made a high-value purchase with. We are working with our email provider to resolve the spam filter issue so that this doesn't happen again in the future. This is an issue that should not have occurred and I'm so sorry that this issue on our end affected you and prevented you from getting a response on the issue that you were experiencing. We were able to recover the emails that you sent to our team regarding this issue. After investigating the issue with our email provider, we were able to find several of your emails to our team were somehow caught up in our spam filter, which had prevented us from seeing them intially. And I sincerely apologize for the lack of response from our team. In other cases I am sure consumers would prefer a full credit. In the complainant's case, he will have been without his watch band for almost a month and has no choice but to wait for the replacement. There is no way to request a full credit for defective product, just to receive a replacement product (regardless of how long that takes). Again, Nomad's process is unfair to the consumer. The matter will be resolved when the replacement for the defective item is received and it proves to be acceptable to the claimant. It's very easy to generate a shipping label in China and then falsely claim the matter is resolved. Contrary to Chloe's claim, the matter was only taken seriously by Nomad after the claimant filed a claim with PayPal for a full refund. Unfortunately, I don't think there is anyone left at Nomad who actually reads emails (complaints or otherwise). I can promise you they have and they know they have. I am rejecting this response because: Claiming to have received no prior correspondence from the complainant is part of Nomad's problem. We are happy to cancel this order or update the item to a different color that is available to ship immediately, however, we have not yet received any requests to make these updates. Please let me know if you would like to make any adjustments to your order in the meantime. We sincerely apologize for any inconvenience this may cause. The expected ship date for the Sport Band - 45mm / 49mm | Black in your order is now 1/18. We are working to update all customers accordingly. Due to global supply chain issues, our factory is experiencing a delay with manufacturing these units. Thanks for reaching out and I truly apologize for the unexpected delay in processing your order. If no changes are needed, your order will remain in the queue to ship. If you would like to make any adjustments to your order, please reply to this email and we are happy to help. We are doing our best to bring in stock as fast as possible and want to thank you for bearing with us. We sincerely apologize for any inconvenience and disappointment this extended delay may bring. Due to these circumstances, your assigned ship date has been pushed out and the new expected ship is January 18. Due to the new COVID surge occurring in China at this time, many factories are experiencing abrupt lockdowns and a shortage of workers furthering supply chain issues. We wanted to inform you that unfortunately, we did not receive these units in time for your assigned ship date as our factory has come across challenges manufacturing these batches of units. First and foremost, we appreciate your patience throughout these delays. We’re reaching out regarding a backorder update for the Sport Band - 45mm / 49mm | Black from your order # 420967191. ![]()
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